Fast answers on orders, warranty, services, and support so you can make decisions confidently.
General
Currently, we focus on serving businesses across Ghana and the regional market. For large custom or commercial orders, we can discuss specialized logistics arrangements.
We accept Mobile Money (MTN, Vodafone/Telecel, AT), Visa/Mastercard payments, and direct bank transfers for corporate clients.
We are located in Tamale, Northern Region, Ghana. You can find our exact location on the Contact Us page.
Orders & Delivery
Delivery within Tamale takes 1-2 business days. National deliveries across Ghana typically take 3-5 business days. Regional deliveries (Nigeria, Ivory Coast) may take 7-14 business days.
Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your delivery status in real-time. You can also track your order directly on our Track Order page.
We offer a 7-day return window for defective products. The item must be in its original packaging with all accessories included.
Products & Warranty
All our products come with a standard warranty. We also offer an optional extended warranty plan depending on the product and your needs.
Yes we do! We have a specific certified refurbished section which is clearly labeled.
Services
Yes! For networking equipment, servers, and office setups, our technical team provides full on-site installation and configuration services.
Absolutely. Our software development team specializes in building custom ERPs, mobile apps, and web platforms tailored to your specific business needs.
Support & Managed Services
You can reach our technical support team via the ticketing system on your dashboard, by emailing support@sherohq.com, or through our dedicated WhatsApp support line.
Yes, we provide specialized B2B pricing, bulk discounts, and dedicated account managers for corporate and educational institutions. Please contact our sales team for a formal quotation.